[Anthill-pro] new support portal
Michael Feinberg
mfeinberg at convexitycapital.com
Tue Oct 20 13:14:29 CDT 2009
It would also be nice to have a way to interact with the system via
email and not the web. For people that are on the road and use mobile
devices, the web interface is not the most convenient one. Most all
systems that I have used allowed me to email to it with either a
specific email address or specially formatted subject and the body of
the message would get appended to a ticket history. If you do not have
this feature, your support turnaround is limited to the "computer face
time" - and that could be very problematic - sometimes a day does by
when I do not sit in front of a real web browser, but with the
email-based system can continue to be plugged-in and productive.
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